Limited Warranty & 30-Day Guarantee
We stand behind every swing. This page explains how our 30-day guarantee, warranty coverage, and exchanges work for purchases made on our website and on marketplaces (Walmart, Amazon, etc.). 💪⚾
Quick Summary
- 30-Day Money-Back Guarantee: Applies to eligible ThumbPRO® products when requested within 30 days of delivery to the original purchaser.
- Free Size Exchange (Website Orders): If you ordered on our website, you can request a size exchange within 30 days of delivery.
- Marketplace Orders: Warranty/returns are initiated through the marketplace order page (Walmart, Amazon, etc.).
- Proof May Be Required: A photo is required for us to review certain warranty claims.
What This Warranty Covers
ThumbPRO® provides a limited warranty on eligible products purchased by the original purchaser. During the warranty period, we will review claims related to defects in materials or workmanship under normal use.
Warranty Period
For most ThumbPRO® products, the warranty/guarantee period is 30 days from the date of delivery to the original purchaser. If required by law (including California), the warranty period does not begin earlier than the date the item is delivered to the consumer.
What Is Not Covered
We are unable to approve replacement requests for reasons including, but not limited to:
- You have outgrown the guard and it no longer fits.
- Normal wear and tear, heavy wear, or the product is old.
- The product is excessively dirty or shows misuse/abuse.
- The product was lost or misplaced (Unless Shipping Protection was purchased)
- Damage caused by improper use, modification, or accident.
How to Start a Warranty, Return, or Exchange
Website Orders (baseballthumbguard.com)
If you purchased directly from our website and need a return, exchange, or warranty review, please use our self-serve portal below. Provide details about the issue and follow the instructions in the form.
Photo required: For warranty review within 30 days, we require at least one clear photo showing the issue.
Marketplace Orders (Walmart, Amazon, etc.)
If you purchased ThumbPRO® on a marketplace (for example Walmart or Amazon), please initiate your return or warranty request through your order page on that marketplace. Each marketplace manages returns and exchanges within their own system.
- Walmart: Go to your Walmart account → Orders → select the item → Start a return/request.
- Amazon: Go to Your Orders → select the item → Return/Replace items.
If the marketplace instructs you to contact the manufacturer directly, contact us using the link below and include your order number and photos.
What We Need to Review a Claim
- Order number and purchase channel (website, Walmart, Amazon, etc.)
- Your full name and shipping address
- A short description of the issue and when it started
- Photos: Clear photos showing the issue (required for warranty review)
Need Help?
We’re here to help you get back to swinging without the sting. If you have questions about sizing, returns, or warranty coverage, contact our team.
Note: This warranty gives you specific legal rights, and you may also have other rights which vary by jurisdiction. ThumbPRO® may update these terms from time to time; the version posted on this page applies at the time of your claim submission.
