Frequently Asked Questions
Products & Sizing
What is ThumbPRO?
ThumbPRO is the original ergonomically designed baseball and softball thumb guard, proudly made in the USA. Awarded the 2020 ABCA Best of Show, it eliminates bat sting while staying in place for optimal performance.
How do I choose the right size?
For youth players under 115 lbs, we recommend Small; 120–190 lbs, Medium; over 200 lbs, Large. Use our sizing guide for detailed measurements. Enjoy free exchanges within 30 days!
Is ThumbPRO patented?
Yes—ThumbPRO is protected under U.S. and international patents, copyrights, and trademarks. We oversee all production in Concord, MA, USA. View patent details here.
Shipping & Delivery
Where do you ship?
We ship worldwide—international options appear at checkout. U.S. orders typically arrive in 3–7 business days; carriers and shipping charges may vary by region.
What if my order is delayed?
If your package seems stuck, file a claim via our Order Status page. If we send a replacement that later arrives, keep the original as our gift.
Can I change my shipping address?
Update your shipping or billing address before fulfillment by logging in at My Account. Once shipped, address changes must be handled by the carrier.
Returns & Exchanges
How do I return or exchange?
Visit our Order Status page, select “Returns,” and follow the steps. For exchanges, choose your new size at no extra cost within 30 days.
When will I receive my refund?
Refunds are processed immediately on our end. Banks usually take 2–4 business days to post the credit.
Orders & Account
How can I change my order?
Log in to My Account to adjust size, color, quantity, or shipping address before fulfillment.
How do I check my order status?
Click Order Status and enter your info to track or request updates.
Can I cancel a processed order?
If it hasn’t shipped, we’ll cancel and refund it. If it’s already on the way, simply return it for a full refund following our return steps.
Pricing & Discounts
Can I stack discounts?
No—only one promo code or discount applies per order.
When do coupon codes expire?
All codes have set expiration dates. Check our website for current offers before each promotion ends.
Affiliate & Partnerships
How do I join the affiliate program?
Apply to become an affiliate for ThumbPRO® here. Approved affiliates receive a discount, unique code, and a dashboard to track commissions.
What is the collegiate/NIL affiliate?
College athletes can join for commissions and ongoing discounts via the same link. We evaluate promo videos over three months to qualify for paid partnerships.
Can I create content for ThumbPRO?
Yes! Apply through our affiliate link. Selected creators receive product and payment in exchange for high-quality video content.
Wholesale & Team Orders
How do I become a wholesale partner?
Apply at Wholesale Program. Once approved, you’ll access wholesale pricing and ordering instructions.
Do you offer team discounts?
Yes—pros, collegiate, high school, youth, MiLB and MLB teams receive bulk pricing. Sign up via the wholesale form or contact us through our team.
Do you ship wholesale internationally?
Absolutely—we ship to vendors worldwide. International rates and times apply as shown at checkout.
Support & Contact
How can I reach customer service?
Fill out the Contact Us form and our team will reach out ASAP.
Where can I find ThumbPRO in stores?
Use our Store Locator to find retailers near you.
How do I inquire about trade shows?
Fill out the Contact Us form and our team will get back to you ASAP.
Loyalty & Rewards
What is the Hitter’s Club VIP?
Join to earn points, unlock giveaways, and get first access to limited editions. Sign up at Hitter’s Club.
Payment Options
Which payment methods do you accept?
We accept AmEx, Apple Pay, Discover, Google Pay, Mastercard, PayPal, Shop Pay, Visa, and more. All major currencies supported.
